After the Tone FAQs

Our Virtual Dial-in package is a designated phone number for your loved ones to call from their own cell phones/landlines and leave voicemails to. It also includes a web page that has a little blurb of how it works, pictures of you and your partner, and the voicemail phone number!

The webpage and dial-in number are active for around 1-2 weeks and once the line closes, our editing team will edit that audio to the end of your event phone audio, providing you with an updated audio file! HERE is an example of the web page.

To Learn More, read our Article on the Virtual Dial-In HERE.

To view our products and prices, head to our PRICING PAGE

See a list of our prices below:
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Audio Guestbook Rental Package - $375‍
‍Our Shipped Experience is our flagship service where our clients can rent and display one of our vintage rotary phones for their event to have their guests record voicemails to! Each Shipped Experience rental is designed to cater a single event so if you would like to use your phone for multiple events just reach out to us to discuss your options.  

As our phones are not available for purchase, after your event, your phone is to be placed back in the mail within 72 hours using the return label included within the box. Once received back at our facility, you will receive an email from our team informing you of our current voicemail delivery timeline. From this point, our team works their magic! Your voicemails are offloaded, edited, and a digital version of your voicemails will be uploaded to your online portal!

If you would like to rent multiple phones for your event the cost is $375.00 for each Shipped Experience. Should you require 4+ phones for your event, please email us at help@afterthetone.co so we can discuss any custom bundle options for your event.  

‍Virtual Dial-in Experience - $150
‍Our Virtual Experience is our virtual service where you are provided with a designated phone number for your loved ones to call from their own cell phones/landlines and leave voicemails to. It also includes a web page that has a little blurb of how it works, pictures of you and your partner, and the voicemail phone number! It is active from the date that it is delivered, until about 1-2 weeks after your event date. Once the line closes, our editing team will edit your audio into a voicemail file. Your voicemails are then uploaded to your client portal to listen to and download!

If you decide to use both of these services simultaneously for your event, your guests that are present at your event can take advantage of your Shipped Experience phone, in person. Meanwhile, those who were unable to attend can leave you a message via your Virtual Call Center! And after your event, our editing team will edit all of your voicemails, from both services, into one voicemail file for you.

Yes! We have signage templates that we send via email for you to adjust as you see fit!

Absolutely! Our shipped experience includes a cute set of instructions with all the deets on how to set up your phone. Feel free to turn it on and test it out before your big day!

No! Our phones are completely wireless and require no outside connection to work, which means they can be placed anywhere! They are powered by rechargeable lithium batteries which allows the phone to record for 12-14 hours, and we also provide you with a charging cord if you want to use the phone for multiple events during your rental period!

Not to brag, but our audio quality is pretty dang good. While it’s best to leave the phone in a quieter area of your event (as some background noise might get picked up), unless you’re literally right next to a speaker, your audio should turn out just fine.

Here’s an example of a voicemail recorded in the same room as a DJ:

No! We will send you every voicemail that is left on our phones for you to cherish forever!

We have bookings as late as December 2026 currently - so we always recommend sooner rather than later to ensure availability!

Our phones arrive 3 - 14 days prior to your event date, depending on inventory. If this timeline does not work with your event please reach out to us and let us know an ideal date you would like to receive your phone by!

We currently only ship within the USA 🇺🇸, Canada 🇨🇦, and Puerto Rico 🇵🇷. If you're trying to do a destination wedding, please see the next question below.

Count us in for your destination wedding bash (our phones love to travel ✈️),  just order soon. We currently only ship to the USA, Canada, and Puerto Rico, so please make sure to order the phone with enough time before your event so you can travel with it to your destination. Once you've returned, ship it back to us, and we’ll handle the rest! Easy as 🥧.

Once you submit your payment we can confirm that you are booked for your event! This means that you will receive a phone for your event!

Super simple! To return the phone, all you have to do is pack it up in the box it originally shipped in. Please include the foam to keep the phone protected during travel. We include a prepaid shipping label for you to add to the outside of the box (pro tip: if you can’t find the label, check under the foam!). Once it’s packed, just drop the package off at your local UPS.  We kindly ask that you please return the phone within 72 hours of your event.

We ask that you return the phone to the specified postal courier within three days after the event.

You will receive your voicemails within 72 hours of us receiving the phone back in the mail! Vinyl records take roughly 2 weeks to be completed and shipped once audio is approved by the client.

No! You will receive every voicemail that is left at your event. The only time we will ever remove a voicemail is if there is hate speech being used.

Once your phone is received back at our facility, our team begins to work their magic! Within 72 hours of receiving your phone back you will receive an email/text letting you know that they are ready!

A digital version of your voicemails is included with any of our guestbook services. It will be accessible via your client portal to stream, download, and share via our Social Player! If you would like your voicemails on a physical format, we offer two add-on options.

‍USB Memory Stick - $40
‍A branded USB flash drive housing all of your voicemails to save for a lifetime. Our production timeline for our USB Drives is 1 week.

‍Custom Vinyl Record - $175
‍A custom vinyl record, cut in-house at our Costa Mesa, CA headquarters, with all of your voicemails on it to listen back to with the nostalgic touch of vinyl. Our production timeline for our Custom Vinyl Records is 3 weeks after approving your audio on your client portal and submitting all required assets. Our Custom Vinyl Records hold a total of 40 minutes of audio (20 min/side). Should your final voicemail edit exceed 40 minutes, you can either cut down your voicemails to fit or purchase an additional vinyl record for $100.00.

If either of these items were not part of your original order, just let us know as they can be added at any time before or after your event!

Yes! Regardless of which add-on you select; we will always include a digital file for you to have for download and in your customer dashboard.

No it is not too late! You can add on the vinyl record in your customer dashboard at any time, whenever you are ready.

The After The Tone Voicemail Guarantee ensures that you’ll receive voicemails from your audio guestbook at your event, or we’ll refund you - simple as that. Weddings and events are one-time occurrences with no room for error. We stand behind the quality and reliability of our service, believing it is the best in the industry, giving you the peace of mind that your memories are in safe hands. This guarantee reflects our commitment to delivering a worry-free, premium experience for your special day. See our rental agreement for more specifics.

We’ve heard horror stories of people using equipment that is not reliable and can ruin what should be an amazing experience for their wedding or event. As the market leader in the audio guestbook space, we take pride in offering the highest quality service and product available. Our authentic vintage phones are thoroughly refurbished for reliability, and our technology ensures crystal-clear recordings with best in class audio quality, all paired with a personalized white-glove customer experience from start to finish. With over tens of thousands of successful events and thousands of glowing reviews, we’ve set the standard for the industry. The Voicemail Guarantee is just one more way we ensure your event memories are preserved without compromise, and are proud to offer it - knowing that others simply cannot.

Not all companies offer this level of assurance. At After The Tone, we’re proud to lead the industry in quality, service, and customer satisfaction. Our Voicemail Guarantee highlights our confidence in our product and service, ensuring your event runs smoothly without any worries about equipment failure. We know that weddings and events are once-in-a-lifetime experiences, and we want our clients to feel at peace knowing their voicemails are safe in our hands.

If you encounter any issues, our customer support team is available 7 days a week to assist you in real-time. From troubleshooting setup to answering last-minute questions, we’re here to help. With After The Tone, you’re never alone—we’re dedicated to ensuring your event is a success.